ꕥ FAQ - Frequently Asked Questions ꕥ

ꕥ WHAT MATERIAL IS OUR JEWELRY MADE OF?

All our jewelry is made of brass, 925 silver with hallmark, silver plated or stainless steel, you will find the information in the description of each item in the store.

All our jewelry is 100% nickel free.

ARE OUR JEWELRY WATER RESISTANT?

All our jewelry is water resistant, the materials they are made of are durable!
However, we recommend rinsing your jewelry with clean water when it comes into contact with salt or cosmetic products so that it continues to shine for a long time.
We recommend avoiding contact with perfume, chemicals or cosmetics to preserve your jewelry's shine.

ACCEPTED PAYMENT METHODS

We accept credit card payments and payments via PayPal and Apple Pay.

IS PAYMENT SECURE?

Payment on the online store is 100% secure thanks to TLS/SSL encryption.
Payment is handled by one of our secure payment providers, depending on the payment method chosen: Carte Bleue (Visa, Mastercard and American Express), PayPal (4x interest-free installments available).

MY PAYMENT IS REFUSED, WHAT SHOULD I DO?

Try changing your browser or device, this usually fixes the problem.

HOW DO I MODIFY OR CANCEL MY ORDER?

Please contact us as soon as possible: Click here .

In order to deliver to you within 48 to 72 working hours, we prepare and ship your orders as quickly as possible.

Therefore, we cannot guarantee order changes or cancellations, but we will do our best to help you.

WHERE IS MY ORDER SHIPPED FROM?

Your order is prepared and then shipped by our team in Banyuls sur mer on the Côte Vermeille.

WHAT ARE THE DELIVERY TIMES?

Orders are prepared within 48 to 72 hours and shipped for delivery within approximately 48 to 72 hours. Delivery times may be extended during exceptional periods of activity (end of year holidays, strikes, etc.). Orders placed on weekends or
on public holidays are shipped within 2 business days of the order date.

What are the delivery costs?

• Towards France:
  Mondial Relay: €5.40
  Tracked letter: €5.90
  Colissimo: €6.90
  Colissimo Recommandé: €9.90

Delivery is free for purchases over €60 in mainland France.

• Towards Europe:
  Tracked letter: €13.50
  Colissimo: €14.90
  Colissimo Recommandé: €17.90
  
• To the rest of the world:
  Colissimo: €22.90
  Colissimo Recommandé: €25.90
  

Which countries do you ship to?

We ship worldwide.

WHERE IS MY ORDER?

As soon as your order is shipped, you will receive an email containing the tracking number.
is sent. This tracking number corresponds to the selected delivery type (tracked letter, colissimo, Mondial Relay or Chrono Shop2Shop.
Please note that there may be a delay of a few hours before tracking is actually active on the various sites.

WHAT TO DO IF A JEWEL ARRIVES DAMAGED OR HAS A DEFECT?

Despite all the precautions taken when preparing your orders, it is not impossible that an item may arrive damaged during transport.
In this case, you have 24 hours to contact us after receiving the item and request an exchange or refund. You will also need to provide photos of the damaged product, without which we cannot help you.

ꕥ ARE JEWELRY EXCHANGEABLE/REFUNDABLE?

It is possible to request a refund for a piece of jewelry within 14 days from
of receiving your order.
In the event of an error on our part, we will proceed with the exchange at our expense.
In case of an order error, please return the item to us and place a new order on the site.
Only jewelry in perfect condition in its original packaging (not worn, scratched, or stained) can be returned and refunded.
Jewelry on sale or subject to a promotional offer cannot be returned or exchanged.
nor refunded. The refund period is 24 to 48 hours from receipt of the package.

ATTENTION!

The jewelry received may present slight differences compared to the product images offered on the site; in fact, the brass may present slight imperfections specific to its production beyond our control.
Likewise, a stone photographed will not necessarily be the stone received because they all differ from each other. A polishing defect or a stone not corresponding to the image are not conditions for return or refund accepted.
We do our best to send you a quality piece of jewelry.
We reserve the right to refund or not refund any jewelry reported as damaged.

Legal information

1. Presentation of the site.

Pursuant to Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website www.somewhereinbetween.fr are informed of the identity of the various parties involved in its creation and monitoring:

Owner: SOMEWHERE IN BETWEEN – SIRET – 66650 BANYULS SUR MER.

Creator: SOMEWHERE IN BETWEEN
Publication manager: SOMEWHERE IN BETWEEN – contact@somewhereinbetween.fr
The publication manager is a natural person or a legal entity.

Webmaster: SOMEWHERE IN BETWEEN – contact@somewhereinbetween.fr
Host: shopify – 150 Elgin Street 8th Floor Ottawa, Ontario K2P 1L4

2. General conditions of use of the site and the services offered.

Use of the website www.somewhereinbetween.fr implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time; users of the website www.somewhereinbetween.fr are therefore invited to consult them regularly.
This site is normally accessible to users at all times. However, an interruption for technical maintenance reasons may be decided; we then endeavor to inform users in advance of the dates and times of the intervention.
The website www.somewhereinbetween.fr is updated regularly. Similarly, the legal notices may be modified at any time. However, they are binding on the user, who is encouraged to refer to them as often as possible to be aware of them.

3. Description of services provided.

The purpose of the website www.somewhereinbetween.fr is to provide information concerning all of the company's activities.
We strive to provide information on the website www.somewhereinbetween.fr that is as accurate as possible. However, we cannot be held responsible for omissions, inaccuracies, or deficiencies in updating, whether caused by us or by third-party partners who provide this information.
All information provided on the website www.somewhereinbetween.fr is provided for informational purposes only and is subject to change. Furthermore, the information on the website www.somewhereinbetween.fr is not exhaustive. It is provided subject to changes that may have been made since it was posted online.

4. Contractual limitations on technical data.

The site uses JavaScript technology.
The website cannot be held responsible for material damage related to the use of the site. In addition, the user of the site agrees to access the site using recent equipment, not containing viruses and with an updated latest generation browser.

5. Intellectual property and counterfeiting.

SOMEWHERE IN BETWEEN owns the intellectual property rights or holds the rights of use on all elements accessible on the site, in particular the texts, images, graphics, logos, icons, sounds, software.
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited without the prior written authorization of the webmaster.
Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the Intellectual Property Code.

6. Limitations of liability.

Interactive spaces (possibility to ask questions in the contact area) are available to users. The webmaster reserves the right to delete, without prior notice, any content posted in this space that contravenes the legislation applicable in France, in particular the provisions relating to data protection. Where applicable, the webmaster also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory, or pornographic nature, regardless of the medium used (text, photography, etc.).

7. Management of personal data.

In France, personal data is protected in particular by Law No. 78-87 of January 6, 1978, Law No. 2004-801 of August 6, 2004, Article L. 226-13 of the Penal Code and the European Directive of October 24, 1995.
When using the site www.somewhereinbetween.fr, the following may be collected: the URL of the links through which the user accessed the site www.somewhereinbetween.fr, the user's access provider, the user's Internet Protocol (IP) address.
In any event, SOMEWHERE IN BETWEEN only collects personal information about the user for the purposes of certain services offered by the website www.somewhereinbetween.fr. The user provides this information with full knowledge of the facts, particularly when they enter it themselves. The user of the website www.somewhereinbetween.fr is then informed whether or not they are required to provide this information.
In accordance with the provisions of Articles 38 et seq. of Law 78-17 of 6 January 1978 relating to information technology, files and freedoms, any user has the right to access, rectify and oppose personal data concerning him/her, by making a written and signed request, accompanied by a copy of the identity document with the signature of the holder of the document, specifying the address to which the response should be sent.
No personal information of the user of the site www.somewhereinbetween.fr is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties.
The site is not declared to the CNIL because it does not collect personal information.
The databases are protected by the provisions of the law of July 1, 1998 transposing Directive 96/9 of March 11, 1996 relating to the legal protection of databases.

8. Hypertext links and cookies.

Browsing the website www.somewhereinbetween.fr may result in the installation of cookie(s) on the user's computer. A cookie is a small file that does not allow the user to be identified, but which records information relating to a computer's navigation on a website. The data thus obtained is intended to facilitate subsequent navigation on the site, and is also intended to allow various traffic measurements.
Refusing to install a cookie may make it impossible to access certain services. However, the user can configure their computer as follows to refuse the installation of cookies:
In Internet Explorer: Tools tab (cogwheel icon in the top right corner) / Internet options. Click on Privacy and choose Block all cookies. Confirm with OK.
In Firefox: At the top of the browser window, click the Firefox button, then go to the Options tab. Click the Privacy tab. Set the "Retention Rules" to: Use custom settings for history. Finally, uncheck it to disable cookies.
In Safari: Click on the menu icon (symbolized by a cog) in the top right corner of the browser. Select Settings. Click Show advanced settings. In the "Privacy" section, click Content settings. In the "Cookies" section, you can block cookies.
In Chrome: Click on the menu icon (symbolized by three horizontal lines) in the top right corner of the browser. Select Settings. Click Show advanced settings. In the "Privacy" section, click Preferences. In the "Privacy" tab, you can block cookies.

9. Applicable law and attribution of jurisdiction.

Any dispute relating to the use of the website www.somewhereinbetween.fr is subject to French law. Exclusive jurisdiction is granted to the competent courts of Paris.

10. The main laws concerned.

Law No. 78-17 of January 6, 1978, notably amended by Law No. 2004-801 of August 6, 2004 relating to information technology, files and freedoms.
Law No. 2004-575 of June 21, 2004 on confidence in the digital economy.

11. Glossary.

User: Internet user connecting to and using the aforementioned site.
Personal information: “Information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies” (article 4 of law n° 78-17 of January 6, 1978).

GENERAL CONDITIONS OF SALE AND USE

OVERVIEW

This website is operated by SOMEWHERE IN BETWEEN. Throughout the site, the terms "we", "us" and "our" refer to SOMEWHERE IN BETWEEN. SOMEWHERE IN BETWEEN offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting this site and/ or purchasing something from us (fashion jewelry, custom jewelry, piercings, or accessories), you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to this store in the future shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

ARTICLE 1 – CONDITIONS OF USE OF OUR ONLINE STORE

By accepting these General Conditions of Sale and Use, you declare that you have reached the age of majority in your country, state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses or any other code of a destructive nature.

Any breach or violation of these Terms of Service will result in immediate termination of your Services.

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to refuse access to the Services to anyone at any time, for any reason.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or contact on the website through which the Service is provided, without express prior written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

ARTICLE 4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We will not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

ARTICLE 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please see our Return Policy.

ARTICLE 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through our website (including the release of new tools and resources). These new features and services will also be subject to these Terms of Service.

ARTICLE 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

ARTICLE 9 – USER COMMENTS, SUGGESTIONS AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

ARTICLE 10 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our Service, any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

ARTICLE 13 – EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall SOMEWHERE IN BETWEEN, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if you have been advised of the possibility of such damages. warned of the possibility that they occur. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

ARTICLE 14 – COMPENSATION

You agree to indemnify, defend and hold harmless SOMEWHERE IN BETWEEN, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

ARTICLE 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

ARTICLE 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).

ARTICLE 17 – ENTIRE AGREEMENT

Any failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any other policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior or contemporaneous communications, proposals and agreements, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

ARTICLE 18 – APPLICABLE LAW

These Terms of Service, as well as any separate agreements whereby we provide you with Services, shall be governed by and construed in accordance with the laws of 89 bis Rue d'Alsace, Saint-Dié-des-Vosges, M, 88100, France.

ARTICLE 19 – MODIFICATIONS TO THE GENERAL CONDITIONS OF SALE AND USE

You can review the most recent version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 20 – CONTACT DETAILS

Questions regarding the Terms of Service should be sent to us at contact@somewhereinbetween.fr.